The hype surrounding Intelligent automation is almost as complicated as the technology itself and it is important to remember there is a spectrum of Automation complexity. It starts with Macros and Scripts, RPA, and moves through Process Orchestration, Intelligent Automation and ends with Autonomous Intelligence.
Where which and how much of this spectrum is applied to your business is important to understand in rolling it out to your organization as well as the order in which it is executed. Where do I start, where is the best ROI, do I need a little or a lot. These are all questions that need to be answered before a laptop is fired up and money is spent.
A workforce Innovation platform is considered the fabric that meshes the other technology components together to promote and enable process orchestration.
When Automation tools interface …